Refund and cancellation policy

SEOWEBFY LTD · Last updated: 28 October 2026

1. General

We work only with businesses and professionals, and every service is bespoke. The consumer right to cancel within 14 days therefore does not apply. Cancellations and refunds are governed by this policy and the accepted proposal.

2. Cancelling the set-up

• Before work starts: we refund everything you have paid.
• Once work has started: we charge for the work completed on a pro-rata basis and refund any balance.

3. Cancelling the monthly service

• To stop renewal, give us at least 60 days’ written notice before the end of the minimum term or of any renewal period.
• If you cancel before the minimum term ends, the fees for the remainder of that term remain payable, as the monthly fee covers hosting, maintenance and support committed for the whole term and the set-up terms were calculated on that commitment.
• Monthly fees already paid are not refundable, as they cover service already provided.
• When the service ends, it is switched off unless you buy your website, as set out in clause 6.4 of our Terms and Conditions.

4. When we consider a refund

• A material breach on our part.
• A deliverable that does not match the scope of the accepted proposal, if we fail to put it right within a reasonable time.

Refunds are not given for a change of mind once work has started, for subjective preferences where the service meets what was agreed, for delays caused by the client, or for stages already delivered and approved.

5. How to request a refund

Email info@seowebfy.com from the address used when you signed up, with the subject “Refund request”, your project name and the reason. We will reply within 10 working days. If a refund is due, we will make it to the original payment method within a further 10 working days, less any bank charges.

6. Disputes

Both parties will try to resolve any disagreement amicably before taking formal action. Nothing in this policy affects your statutory rights.